Overview
By making a purchase on this website you are confirming that you have read the How to Order page, are agreeing to purchase the goods ordered and make payment appropriately as described.
Please allow 5 working days after placing your order, for despatch of stock items or for us to get in touch with any queries about your order.
Current measurements must be provided for all made-to-measure garments. No work will be undertaken without a signed measurement chart. The customer should download, complete, sign and attach the measurement chart(s) provided on this website. In doing so you undertake to inform us in writing, in advance of agreed production date(s), if there are any changes to your measurements since placing your order.
Deposits on custom orders are non-refundable as soon as materials have been allocated to production of the order, nominally 4-6 weeks in advance of planned production time.
Any problems with fit of bespoke items must be notified with 7 days of receipt, after this time it will be considered as accepted by you. Any changes to the customer’s measurements since placing the order are not accepted as faulty workmanship, alterations as a result of measurement changes will be chargeable.
It is the customer’s responsibility to determine if rights are reserved on any element of bespoke items ordered and permission to use them must be requested from the copyright owner. It is the customer’s responsibility to secure appropriate documentation if there is the possibility of conflict with ethics or law. All responsibility for such permissions and documentation rests with the customer, orders for bespoke items are accepted in good faith of this.
Bows are covered by a dedicated care guide and warranty document specific to the bow, this will be provided at time of purchase or shipment.
Shipping
All orders are shipped on a tracked service.
Shipments containing long items e.g. longbow, stave etc cannot be delivered to a collection point. When ordering these items please ensure you provide a delivery address where the delivery can be received during working hours.
Shipments to any non-UK destination will be shipped on FOB incoterms, the customer is responsible for all import fees, duty and VAT on arrival, these are calculated by customs according to the rates applicable at destination.
Any problems with delivery must be notified to us in writing to enquiries@quiverstock.co.uk, within 48 hours of the tracked status being recorded as delivered.
Return Policy
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we are not obliged to offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some types of goods are exempt from being returned.
- Custom-made items are not eligible for return unless there is an agreed fault in materials or manufacture, any such must be reported to us within 7 days of receipt. All shipments are sent on a tracked service, this delivery date provided from the carrier will be considered as the date of receipt.
- Underwear and sports base layers
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without prior agreement from us.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error,
- Any item that is returned more than 14 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 working days. Please allow time from this date for the refund to be credited through the banking system.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is processed.
Next contact your bank. There is often some processing time before a refund is shown on your statement.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@quiverstock.co.uk
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
If you need to exchange an item for the same item e.g. a different size, send us an email at enquiries@quiverstock.co.uk for exchange approval prior to sending your item to the address shown here. You will be asked to pay shipping for the exchange item to be sent, unless the item is agreed to be faulty when we will ship the replacement free of charge. A discretionary restocking fee may apply where the correct item was supplied as ordered.
Shipping returns
To return your product, you should mail your product to the address shown here.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If we incur return cost this will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning items of value, we recommend you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Treasure Chest loyalty program
Points are calculated on the base price of the item(s) purchased excluding any extras or VAT.
Need help?
Contact us at enquiries@quiverstock.co.uk for questions related to refunds and returns.
Quiverstock Ltd is governed by English law.